Patient Privacy Policy

Who we are

Elm Tree Denture Clinic is registered at % Elm Tree Street, Mansfield, Nottinghamshire, NG18 2HD. If you would like to contact us about any of the information contained within this privacy notice you can contact Mrs Rebecca Clues on 01623 628152 or email el******************@*****il.com

What information we collect about you

We collect information about you when you make an appointment with us for treatment. We will retain details and clinical notes both on paper and computerised relating to the care you receive within our Clinic and from third parties. We also collect information about you when you voluntarily complete customer surveys, participate in competitions or provide feedback to us.

How we will use the information we have about you:

We will use information about you to enable us to arrange appointments and to ensure that you are receiving care appropriate to your clinical needs. Our regulators, The General Dental Council require us to create and retain records of the dental treatment that is provided to patients. We are obliged by law to keep these records for 11 years after the last date of treatment.

If your personal details change, or it comes to your attention that the information we hold about you is inaccurate in any way please let us know and we will make the appropriate corrections.

Storage and security of information

All information you provide to us is stored securely. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Personal data about you is held in the clinics locked manual filing system and the computer system. The information is not available to the public and only authorised members of staff have access to it. Our Computer system is routinely backed up and is only accessible using a password. Sometimes we may have to send information about you to your Dentist in connection with any on-going treatment. If you are having any Chrome work done, we have to send details about your case to the chrome laboratory but your name will be replaced with a code to protect your identity.

What happens if there is a breach of information?

In the unlikely event that there is a breach of data, you will be informed immediately and everything will be done to resolve the situation.

Access to your information:

You have the right to request a copy of the information that we hold about you. If you would like a copy of some, or all, of your personal information please e-mail el******************@*****il.com or write to us at the following address; Elm Tree Denture Clinic, Elm Tree Street, Mansfield, NG18 2HD. If your personal details change, or it comes to your attention that the information we hold about you is inaccurate in any way please let us know and we will make the appropriate corrections.

Marketing:

We Don’t usually send out marketing material anyway but You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please let us know. We will never pass on your information to a third party for marketing purposes or to anyone outside the EU.

Changes to our Privacy Notice

We regularly review our privacy notice and will update when necessary. This privacy policy was last updated on the 16th February 2021

Popular questions

Dentures are a removable appliance that replaces missing teeth. Dentures can take some getting used to and will never feel the same as your natural teeth. With the number of materials available today dentures are much more natural looking and comfortable.

Your clinician Lee can provide Full and Partial dentures at our clinic. You simply need to make an appointment for a consultation where Lee will discuss the options available to you. For partial denture wearers a referral letter will be required from your Dentist to enable Lee to carry out any necessary denture work for you. Referral letter templates are available from our clinic upon request, making the referral process more straightforward. If you have any queries please feel free to contact us.

If you have lost all of your natural teeth, then a conventional full denture is used to replace them. If you have recently had any remaining teeth removed it can take your soft tissues several months to heal. A full denture can be placed during this period but due to gum shrinkage your denture will become loose which will mean you either need a reline of your denture or a new denture.

If you still have some of your own natural teeth left but need something to replace your missing teeth then a partial denture can be used. Partial dentures offer a removable alternative to bridges. These can only be provided by us with a referral letter from your dentist. Referral letters for your dentist to complete are available upon request.

New dentures will feel strange and may feel uncomfortable for the first few weeks, this is quite normal. Eating and speaking with dentures might take a little practice. If you experience any discomfort after your dentures have been fitted then you must contact us so we can make you an appointment with the clinician. He will have a look and make any necessary adjustments.

Over a period of time, your denture may need to be relined or remade. As you age, your mouth naturally changes. These changes cause your dentures to loosen, making chewing difficult and irritate your gums. At a minimum, you should have an oral health check annually. Lee is able to do this at our clinic if you have a full denture and no natural teeth.

Please click this patient referral letter to download a blank referral letter.

Our Data Protection Policy describes our procedures for ensuring that personal information about patients is processed fairly and lawfully.

Address

5 Elm Tree Street, Mansfield,
Nottinghamshire, NG18 2HD

Phone

01623 628152

Email

el******************@*****il.com

Registration

Co. Reg : 05867633
GDC: 156807
MHRA: 6250